Please keep in mind that your order takes about 1 week to process ( and sometimes longer if you have a particularly large or special order). The items are being sent by the post office or via DHL Express from Belize, Central America.
Post office orders take (on average) about 14 business days (2 weeks) to receive from the date of shipping (and could take longer). Packages must pass through Customs so that causes extra processing time. We only consider your package to be "late" if you haven't received it after a month's time (from shopping) and under no circumstances do we give refunds because of delays due to Customs or the post office. Be on the lookout for notices from the post office because all packages must be signed for.
Express Shipping reduces the shipping time and usually takes about 3-5 business days to receive.
Packages are sent registered mail (unless you paid for express shipping) but we are unable to track every movement of registered packages that are under 1 pound; however all packages have a unique item number and can be traced with that number if you haven't received it after a month's time. If you'd like FULL tracking for your items then you must order over a pound (454 grams) of merchandise, or pay for Express Shipping .
Due to the nature of our merchandise, RETURNS ARE NOT ACCEPTED, however we do provide refund within 3 days of ordering if your order has not been processed.
All of our herbs are wildcrafted, which means that we collect them from the wild and the herbs we sell aren't cultivated or farmed as is the case with most herbs in the stores that
say: “organic." Even if your herb says "organic," it could have been mass-produced in a greenhouse, or hydroponic facility that doesn’t even touch the earth.
Our herbs are picked from the wild, created by Mother Nature, which enhances their potency. We collect our herbs from Belize, Mexico, Guatemala and Honduras, and we ship them directly to you. We ship worldwide. If for some reason your country does not come up as an option at checkout, please email us at firstname.lastname@example.org, and let us know. We most certainly can ship the items to you.
Disclaimer: This site is informational and is not intended as medical advice. Statements have not been evaluated by the FDA, and are not intended to assess, diagnose, prescribe, or promise cure of any disease. Please consult with a qualified health care professional before acting on any information presented here.